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100% Anonymous |
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Unlimited Bandwidth |
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Unlimited Mysql DB's |
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99% Network Uptime
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Unlimited E-mail
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Live Support
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A Smile On Your Face :-) |
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Answers |
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Offshore Hosting Questions
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Where are your servers located?
Azudos' network is situated in the United States, Offshore
servers are located in asia.
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What are the benefits of hosting with Azudo?
Fast servers, Fast support, Friendly service, and most of all 100%
anonymous.
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Why is anonymous hosting better than
regular hosting?
Anonymous =
Total Freedom! Most hosting companies still collect your
information, snoop into your privacy and force you to use a credit
card. Anonymous Hosting does away with all of this and provides you
with a truly private business environment.
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Is the speed slower if I
am far away?
The speed depends on where you are in the world
and Internet congestion at the time of you query, But usually speeds
do not differ enough to notice great changes.
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How can I pay for for services anonymously?
At the moment,
customers can pay via e-gold, paypal, moneybookers, cash/check more coming soon.
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How long have you been in business?
We began hosting
clients under the name of Azudo in 2008. With our vast collection of
services we can custom tailor a solution to meet your needs no
matter how complex or how diverse. We provide a truly international
service to a world audience.
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Pre-Sales Questions
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How does Azudo work?
Anonymous Hosting is a service
we provide worldwide to people and businesses who need enhanced
privacy. There are many valid reasons to maintain total privacy. You
may wish to stop domain-related spam, deter identity theft & fraud,
prevent harassers, stalkers & data miners from being effective,
protect your identity when your job security is on the line, stop
abusive spouses from harassing you, maintain privacy if you are a
famous person and even to gain privacy when exercising your first
amendment rights of free speech. We do not condone fraud, and will
not protect your privacy online if you try to use our services for
fraudulent purposes to commit fraud against others or commit libel
online against the public or other businesses. When using our
service we expect you to maintain the law and act within the laws
found in your jurisdiction.
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- Is there a minimum time
contract/commitment?
Our minimum plan is 1 month. You can pay for 12 months
in advance. You can also cancel at any time. We do not force you to
sign a payment based contract and the minimum commitment is only
your first quarters payment.
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- How soon will my account
be set up and ready for use?
All payments must be completed before a hosting account will get set
up, or before a domain name can be registered. Upon clicking the
order button on the order page you will be shown all of our payment
options. Your account is usually setup instantly but can take up to
24 hours.
Virtual hosting and domain only accounts:
Account orders are placed in a queue and are processed in the order
in which they are received. What this means is that although we have
people staffing our business 24/7, they are not always going to be
available to help you establish service right away. We do the
majority of our accounts in real time as soon as the order or
request comes in, but sometimes we get very busy and this can cause
delays of up to 4 hours and in extreme cases 6 hours which is very
rare. Most orders are handled within 1 hour or less depending on how
busy we are and what time you place your order.
Your site will be uploaded to our servers before your domain name
will be accessible. It takes up to 24 hours for the domain name
server (DNS) update to occur. As an ISP, we have no control over DNS
record modification. This goes for all domain
registrars. We guarantee that your domain will activate on the web
at the same time or before any other registrar even with their
immediate replies and automated systems.
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- Do I have access to update
my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is
available for you to update from any location in the world that has
an internet connection available..
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- Can you register a domain
name for me? Can you set up domains other than .com, .org, and .net?
Click Here and
you can order your domain name directly through our domain trust
website within a few minutes. We can supply any domain name
extension that is available. Some
domains may cost more depending on the extension chosen.
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- Do you offer a money back
guarantee?
Yes. If for any reason during the first 30 days as a Azudo customer,
you are not completely satisfied with any of our services, we will
cancel your account and refund your money for that month's service.
This
applies only to shared/virtual account holders.
Domain names, SSL Certs
and dedicated services are non refundable.
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- I see some hosts offering
"unlimited bandwidth". Do you offer this?
Yes we do, however there is still a limit of 99999mb a month. It is
very unlikely that any user could use this much.
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- Do you host adult and
gambling sites?
Short answer: Yes. Only on offshore web hosting plans.
Adult: We can host adult sites. Your site(s) must be legal
adult sites that comply with statute 2257 of the USC code. You must
specify that your site contains mature material at the time of
ordering. We absolutely in no way will tolerate child pornography.
We will take action to protect our servers from such things.
Gambling:
We can host licensed gambling sites.
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Is my site backed up and how often?
It is the clients responsibility to do all back ups of their site.
If, in the unfortunate event, something happens to your files, it is
your responsibility to have a local copy of your files.
We are
NOT held liable in any
way for any files, money, time, effort, etc... lost due to this
unfortunate event. Furthermore, if your files are lost, we will
attempt to restore them as a gesture of good faith, but make no
promises what so ever about whether the files will be brought back
successfully or not. Again, back ups are the client's
responsibility.
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How fast are your
connections?
Ping time
from within the United States
to any of our servers will fall between 70ms -100ms to the US
servers, 130ms to South America and 220ms to locations in asia and
the pacific region.
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What are your server
specifications?
We can provide any server spec available on the marketplace from
simple 1u servers to full supercomuter blade systems.
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Do you have optional services for our servers?
Yes, we can provide many additional
services from Managed and shared Firewalls, SSL Certs, Managed
Security, Shark Storage, Automated Backup Solutions, Load Balancing,
Intrusion Detection, Multimedia Streaming and more.
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Technical Questions
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I changed my control panel password and now I
can't get in.
Passwords are case sensitive and are limited to 12 characters. If
you entered a password longer than 12 characters please try entering
the first 12 characters when logging into your control panel.
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How do I get my email when using Cpanel?
All pop
and web based email is handled through your Cpanel admin and can be
easily configured from there.
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I want to get started right away, but my domain
name hasn't transferred/isn't in the database yet. How do I do it?
The welcome email we send you has complete details on uploading your
site to the server immediately through a FTP application. Your
setup email contains the link to view your site before the DNS
resolves. After your domain is fully propagated through the system,
you can upload access your website through your browser and email
services.
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What is the path to perl?
#!/usr/bin/perl
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Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your
domain. Be sure to follow the instructions for the script you are
uploading regarding setting permissions on the files and folders you
create, as they vary from script to script
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I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has not
been replaced by another index page, then anyone going to
domainname.com will still see that page instead of some other home
page. This is the order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex: index.html, index.shtml
Just delete the index.html file and anything after it in this list
will then come up automatically. Notice that "home.shtml" is NOT on
the list and so will not show up as your home page. You would need
to rename it.
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Account and Billing Questions
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Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan.
There is no set up fee for upgrading.
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How can I change my account or billing
information?
If you need to update your account or billing information please go
to your client control panel. Username and password was sent to you
in your welcome email.
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What happens if I go over the bandwidth limit
for my account?
If you go over we will not charge you any extra. If your website is
using over 99999mb your website will be suspended to find out why
you are using this much.
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What is the cost for additional features?
You can add additional features to the plan that you signed up for.
Below are the rates for some commonly added features.
Disk space - $5 per 10000MB
per month.
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How do I cancel my Account?
You can cancel your account at any time by sending email to
sales@azudo.com There are no cancellation fees, and no notice is
required. Any fees paid to that point are non-refundable, unless
cancellation is made within 30 days of opening the account.
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What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not
received within the grace period your account will be put on hold
status and not be viewable online. There will be a $20 reactivation
fee. After 20 days your site will be deleted from our servers and
you will need to re-signup for a new account..
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